Homemark's stinking service

The service I'm receiving with this company is not worth being called a service but rather an unworthy pester that came to disturb my plans.

About six to seven weeks back I received a call from this useless brand called Homemark selling me MTN packages and I took 2 packages which were airtime(whereby my current PayAsYouGo will be changed to a contract), and a laptop with a data sim card. The Airtime transition was seamless and I was happy with it but now the challenge comes with receiving the Laptop and the data sim whereby I'm having a challenge to get them. The first reason was that they were out of stock which it's surprising to me that it's now well over a month without having the stock which means that there's a fool who's responsible for stocking and they're not doing their job, just being useless at the office. When you give them a call there's no one picking up and when you call their head office you find greater foolish Caucasian woman who will forward you to a line that will never get answered times without number and end up not answering your calls but just forwarding them without thought, I even got directed to the voucher approval department which shows how much of a fool that is hiring fools like them. The reason I took this package was to use the laptop for my studies and I've started my classes today without it, of which I'm seriously struggling, today is the 14th of May and on the 12th of May one of their agents called me stating that my package is being loaded on the truck and is being taken to DSV for delivery but on the following day and yesterday DSV has never received my product.

All customer lines you cannot access anyone, their head office is useless whoever that you may be lucky to get hold of is just useless and doesn't have answered whilst one will just drop the call whilst you're still talking or the head office lady who will just transfer you without hearing properly what you want. None of the managers or supervisors will call you.

I call to MTN and Vodacom to cancel this stupid service cause their service and treatment to customers is rotten and smells, will be calling MTN to seriously complain about this stupid people.

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