HOMEMARK/MILEX WON'T REFUND YOUR MONEY WHEN THEY DO NOT DELIVER PRODUCT, DO NOT BUY!!!!!

Do NOT buy ANY Homemark product, or product that they distribute, like Milex Airfryer accessories. I wanted an accessory for my airfryer but it was out of stock from last year. There is an option for them to email once it was back in stock. Once I got the email end of March, I ordered and paid same day. A few days later I got an email saying the order was with the courier with a tracking number.

But a week later, I got an email from Bongiwe Qwesha from Homemark informing me that there was an error and the product is still out of stock until end of May. She offered to either process a refund or hold my order until the end of May. I opted for the refund, which she confirmed would be processed within 5 days.

One month has now passed since that day. I followed up with her and she claimed she has escalated the issue to account team and would revert 'shortly'. Two weeks and NOTHING has happened and she has simply stopped responding to my emails.

THEY WILL TAKE YOUR MONEY, BUT WON'T REFUND YOU, EVEN WHEN THEY DON'T DELIVER THE PRODOCT. DO NOT BUY!!