Homemark; worst service ever

I ordered a hydroblaster by telephone. I paid by EFT. Vanessa from Homemark acknowledged receipt of payment by whatsapp. I item was delivered but without its rechargable lithium ion battery. Therefore, unusable. It was returned via the courier who delivered it on the same day after I phoned and sent a photo of the incomplete set. I asked for replacement or refund on the 24-6-2026 via whatsapp. Eventually they said they had no stock of hydroblaster and said I could choose a different product. I said no thank you, money back please. As of the 16-7-2026 after repeat reminders that I want a refund I have had empty promises. What terrible service. I advise everyone to boycott Homemark. Worst service ever.