Homemark - What terrible service

On 24 June 2015 I ordered an article from Homemark on line and expected delivery within a few days. When this did not occur I emailed the company on their Customer Care facility - no response. I then phoned the company and was put through to a consultant who said she remembered my order and said she would inquire about it. I asked her to contact me, she never did. I emailed her and received no reply. I phoned when I could and she promised that it would arrive on Friday 17 or Monday 20 July. The parcel arrived on Thursday 23 July - and it was the incorrect product. My daughter contacted her on Monday 27 July and I contacted her on 28 July and was promised the correct article on Thursday 30 or Friday 31 July. It did not arrive, and Monday 3 Aug I again phoned Homemark, and the consultant was not in but I left a message for the consultant to contact me - again she did not. I would dearly like to know when I will receive the correct article and why their customer care is so pathetic.