Homemark - STAY AWAY !!!! - Ridiculous credit policy !!!

Good day, I bought a pair of memory foam slippers for my wife on 13 May. I went to the store in Centurion where I bought the item to exchange it for a smaller size. They didn't have the smaller size and refused to refund me, despite the item being in its original packaging. They suggested that I buy something else. If I wanted something else I would have bought the other items in the first place.

After I logged a complaint on their website, I was contacted by Leonard Rosen from their customer services department. Leonard initially said that it is up to the store manager to make decisions about whether to refund clients or not. This is shocking for a National Brand to leave its credit policy to the discretion of a store manager. After questioning Leonard about this, he changed his mind and said that they don't do refunds on hygienic items. I told him that the slippers are still on the backing card and that it would be impossible to wear them when stapled to the packaging. He decided to stick to this reason and flat-out refused the refund. I would advise any prospective clients to rather buy your goods from a reputable business who are compliant with the consumer protection act. They can keep the R200, they seem to be very desperate to keep it !!!!