HOMEMARK : SHOCKING CUSTOMER SERVICE !

In July this year I ordered a Milex Airfryer ***L from Homemark (Order No 8592). We received the product and loved it but 2 to 3 weeks after using it the copper non stick coating of the inner basket as well as the inner liner of the tray into which the basket fits , started to flake off. It did so in spite of my wife following the cleaning instructions to the letter. I reported this to Homemark via email on 2019-9-23 . I also attached photos of the defect . I forwarded this to their customer service agents Michelle Stevens and Bernita Moses . After receiving no reply I again queried Homemark re the status of my complaint . Same day I received an email from Bernita Moses who requested my delivery adres for replacement of the basket. I forwarded my adress and she confirmed that Homemark will collect the basket with the defect .I was also provided with a collection label Nr 0H*** of Fastway Couriers. After receiving nothing , I again emailed both ladies on 2019-10-15 enquiring re the status of the delivery . Michelle responded to my email and informed me that due to financial year end stock take which took longer than expected there was a delay in processing my request but that my problem will be attended to asap. I again queried this on 2019-10-24 . The email was read by both ladies the same day but up to this moment I have received no response from Homemark neither the replacement basket and tray . I WILL NEVER BY ANY HOMEMARK PRODUCT AGAIN , EVER.