Homemark service is sucks

I purchased a vibro shape belt from homemark online during december 2015. In January 2016 the item stopped working, I called Homemark *** and was requested by repairs dept to take item nearest homemark store and check in for repairs. However on the day i was going check in item, i found out store closed down and the next closet store was +36km away. Homemark arranged to collect item via courier on 29 Jan 2016. I phoned in after 2 weeks and was told item is still with repairs and they will call me back with an update - never happened. After numerous phone calls to homemark bet Feb and march, i was told item was still with repairs and they will call me back with an update.Homemark didnt return calls or provide feedback for 2 months. <br> Homemark finally decided to replace item and couriered me a replacement which i received on 31 March 2016. On inspecting the replacement item i found it was a used item (not the repaired item) and it doesnt work properly. The remote on item doesnt work (no buttons are responsive) and only turns on & off via the power outlet. Its disappointing to receive such bad service from a company who advertises regularly. And claims to have quality products