HOMEMARK REFUSING TO REFUND PRODUCT WITH 14 DAY MONEY BACK GUARANTEE PROMISE

HOMEMARK ONLINE IS REFUSING TO REFUND MY PURCHASE AFTER THEY PROMISED A 14 DAY MONEY BACK GUARANTEE. ITEM WAS REPORTED ON 01/09/2020, RETURNED ON 09/09/2020 AND STILL NO REFUND. MY EMAILS ARE BEING IGNORED AND NO MANAGEMENT CALLS ME BACK