Homemark Online Store Poor Customer Service - Milex Intellivac 3-in-1

I’ve bought the Milex Intellivac 3-in-1 Robot vacuum on 18 February 2024. The device worked for the first few days, on the 27th of February it started to make a weird noise when the device was in vacuum/sweep mode. Additionally, when I’ve tried the mopping function, the unit which was meant for the water leaked tremendously when I poured water into it. I’ve reported the matter, as it’s clear that I bought a defective device. At first, the consultant told me I can’t get a refund as per their policy my device will be repaired after the assessment. After sending Milex’s refund policy to the consultant, it was concluded on 06 March that I could get a refund. I wanted to buy the device in store (because I want to test it in store before buying). The consultant’s communication till this day is POOR, if I don’t follow up, I don’t hear from them. It’s the 25th of March and I’m still waiting for a refund that was processed on the 22nd of March. Do yourself a favour and buy the device in store (after testing it) because the service you get from the online store is non -existent. At this point I don’t even feel like buying the device in store because of the Client Service.