Homemark Online - Bad Customer Service

I placed an order with Homemark Online. When I placed the order it indicated to me that I can expect delivery by Tuesday 03 March 2020. Then the next day I receive an e-mail from Bernita Moses to explain to me that they are busy with year-end stock take so no orders are going out until Tuesday 03 March 2020. I mailed back wanting to know when can I then expect delivery to take place. She then response to my mail saying that I should read her mail that explains that they are busy with stock take and that shipment will only take place on Tuesday so I can expect the delivery either on Tuesday or Wednesday. If she had read MY mail properly she would have seen that I was just asking when can I expect delivery, I was not asking her about the shipment date cause I did read her mail. I was asking her about the expected delivery date. Shipment date and delivery date are not the same thing. Then yesterday I receive a mail from Michelle Stevens saying that my order had been handed over to the couriers and is on it's way to me. I've tried tracking my order a few times after I received the mail and there were no results for my order. I tried again this morning until I finally phoned the courier company who then informed me that they have not yet received my package from Homemark Online. I tried to phone Michelle to find out what is going on (and this after I have send 2 mails to her this morning and there was no response from her). Surprise, surprise there is no answer at her number. Thus I phoned the main number for Homemark. Only to be told that they only processed all the orders yesterday and that the orders are only being shipped out today. When I asked then why did I receive a mail yesterday indicating that it had been handed over to the courier I was told that it is an automated mail that goes out when the order is being processed. Surely the mail should only go out once the package has been handed over to courier and not beforehand? This is not at all good customer service in my book. I doubt I will make use again of the online shop. And it's a pity that they are giving Homemark a bad name (I've seen the other bad reviews) cause the people that work in the Homemark shops are actually usually very friendly and helpful but a bad experience like this can cause one to stop buying from Homemark all together.