Homemark not able to keep their part of an agreement.

I purchase a Royal Diamond Cookware set from Homemark because of the lifetime guarantee on the set. I ordered lid knobs for the set. This was the reaction from Homemark: On Wed, 24 Feb at 1:40 PM , Friedel <***> wrote: Email: Message: I bought Royal Diamond Cookware Collection on 19 Oct 2011. One of the lid knobs broke as a result of fatigue. What can I do to replace it?

From: "Raymond Khanyile" <***> To: *** Sent: Wednesday, 24 March, 2021 11:40:18 Hi Friedel, We currently have no lids for the Royal Diamond Cookware Collection in stock. Kind Regards, Raymond Khanyile | Customer Care Agent Homemark (Pty) Ltd | Polaroid Electronics SA

On Wed, 24 Mar at 9:51 PM , Friedel <***> wrote: Raymond, I trust you will get stock as soon as possible. The Royal Diamond Cookware has a lifetime guarantee and I believe that Homemark will always be in the position to supply parts of this collection. Please advise urgently, and Raymond, please don't take another month to answer my query. I await your response. Thank you Friedel Swemmer

From: "Raymond Khanyile" <***> To: *** Sent: Wednesday, 25 March, 2021 13:08 Hi Friedel, The life time guarantee is based on how you use the product. This range was discontinued and Homemark no longer stocks spares for it. Kind Regards, Raymond Khanyile | Customer Care Agent Homemark (Pty) Ltd | Polaroid Electronics SA

On Thu, 25 Mar at 8:54 PM , Friedel <***> wrote: Dear Raymond, thank you for your prompt response. What you actually say is that if I had a valid life time guarantee claim, Homemark won't be able to help me. Why then selling products with such guarantees if Homemark can not meet their part of the deal? Homemark's promotion on this was the motivation why I bought the collection. Please forward this inquiry to one of the seniors at Homemark and give me feed back. Yours truly Friedel Swemmer

From: "Raymond Khanyile" <***> To: *** Sent: Wednesday, 07 April, 2021 09:51 Hi Friedel Homemark is only a supplier of the product and the original manufacturer from America has discontinued the product . Kind Regards, Raymond Khanyile | Customer Care Agent Homemark (Pty) Ltd | Polaroid Electronics SA