RN
Rencia N

1 reviews | Active since Jan 2019

21 Jan 2019, 15:18

Homemark None Existing

December 2018, I orderd online the Total Cruch system. On the 4th I informed them that the handlebar were not in the box. Michelle informed me to send photo's of the box and it contents. The next day received an mail stating that the handelbar is in the box. Took another photo of the instruction manual and show her that the spesific piece were not included only the footpedestal. No response from her!!!!. Eventualy on the 12th a Bernita phoned and said that her supervisor said that I must send photo's again and that they will send the missing part. That was the last I heard from someone at Homemark. Phone calls, emails, messages nothing get anwered. On 10th January send a complaint to Costumer Services and till date nothing.

Wasted my money on something that is unusable and can not be returned as the 7day refund period is long gone!!!

They don't have any Costumer Services at all. Will never order online from them again!!!!!

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