Homemark lack of service

Bought a Top Mop from HomeMark, at Makro. Makro just refuses to either refund or replace the mop. The mop is not even 2 months old. HomeMark doesn't even have the decency to call you back after NUMEROUS calls and nobody is available to help you. Now I am sitting with a BRAND new mop that I cannot use, paid R399 for it and this is NOT my first one. This is NOT the first run-in with Homemark and Makro. Beyond pathetic, I have never in my life experienced service like this!