1 reviews | Active since Feb 2013
Homemark Inconsistent Policy
Good Day<br> <br> I went in to Homemark to return a popcorn maker which had been unused. I was told it was past the 7 days and I could only exchange, which makes no sense. After argueing with a brick wall named Siya, who was nonetheless friendly, I exchanged the item. <br> <br> Now my new receipt is dated 19/7/2015 so I now elected to refund the new item. Suddenly, I cannot refund or exchange even though I'm within the 7 days? I was told to contact customer care and they will deal with it but Siya is the manager, which is why he is manager, to deal with it. Instead he was passing the buck and saying he cannot do anything.<br> <br> I don't understand how an exchange cannot be a refund which in turn cannot be an excahnge? No consistency on their own created policy, nevermin CPA.
Please be informed that our refund policy is 7-14 days after date of purchase provided the product is still in its original packaging and you have the receipt. Regretfully you can not be refunded on a product if initially you were outside the refund period. We exchanged the product for you based on the fact that you were outside of the refund period on your initial purchase so the refund period in this case does not apply even though you have a new receipt.
Regards
Morne
Please be informed that our refund policy is 7-14 days after date of purchase provided the product is still in its original packaging and you have the receipt. Regretfully you can not be refunded on a product if initially you were outside the refund period. We exchanged the product for you based on the fact that you were outside of the refund period on your initial purchase so the refund period in this case does not apply even though you have a new receipt.
Regards
Morne