Homemark does what they feel like

Good Day<br> This is now my second complaint<br> I placed an online order for 2 Titan twist mops, and a couple of other items.<br> 1st I received a delivery with all the other items, and not the mops. <br> Only when I required it was I told that there is no stock of the twist mops. But they do have stock of the flexi mop<br> I made it very clear that I DO NOT want the flexi mop. <br> Noby requested my banking details and confirmed that a refund will be done<br> Instead of sticking to her word, she sent a delivery with the 2 flexi mops...which I DO NOT want<br> <br> I have been emailing her, phoning as well....with no response<br> <br> Please can you just collect the mop which I did not order, and refund me???