Homemark Customer Service

I ordered a float valve for my Milex Pressure cooker. This was 11 days ago. I have spoken to the service provider, but there are just excuses on top of excuses. There is absolutely no communication. The mailbox of the guy that assisted me is full, and I just dont get any answers. I did send the proof of payment directly after I made the payment. But the excuse was that the items will be dispatched after it reflects in their bank account