HOMEMARK BROKEN TOP MOP PLUS

<p>Hi, I purchased a top mop plus from Game on 14 December in Secunda, I started making use of the mop once I returned from my holiday on 16 January 2017 and noticed that the mop was having issues going up and down for it to perform the spin dry process. After searching for some time I located my receipt, took the mop which i had packed up as purchased to Game at Westwood Mall Durban on 13 April 2017 - they gave me a repair number 3041, I received a call to collect on 15 April, I was away for Easter so i asked my Dad to collect, I came home on Monday 17 April to test the mop and it is as it was still broken yet they insist that Jabu has completed the reapirs, The mop is now logged in again with repair number 3053, with your regional manager Morne' refusing to give me a refund or credit so that I can purchase another mop. When I took it in on Monday Cookie from Game called Jabu infront of me and he said he would personally deliver it to my home on Tuesday. Today is Wednesday and I have not received my mop I called Jabu and Morne'. Morne' refuses to credit me and says Jabu will attempt again to fix it, all this time I am left with no mop after paying R399 for a mop. I asked him what will happen again now when Jabu says he fixed it and its not fixed, he says to me that will never happen! But it literally has happened with the first 'repair'. Please can you assist, all I would like is a credit to purchase a new mop. It is ridiculious to think that I have to beg for a credit for a broken product that has a 1 year warranty.</p>