SR
Shrian R

1 reviews | Active since Aug 2009

09 Mar 2015, 21:30

Goods in damaged box received

Homemark must have set a record by having three consecutive complaints from the same customer.<br> <br> Oh well, I have learnt my lesson, don't bother shopping with Homemark!<br> <br> After opting to use the R600 voucher given to me by Homemark, I finally received my goods today.<br> Upon opening the box which originally held Sunflower oil (why in God's name do you not have your own branded boxes like real stores do??) I was greeted by a torn, tattered and extremely old and weathered box of the headphones which I ordered.<br> <br> The box had a huge tear, was held together by tape in places, and was clearly a returned item as the bottom of the box was open and not even secured properly for shipping. I took photos.<br> As I opened the box and removed the headset, it was filthy and covered in dust.<br> Why should I have to clean a BRAND NEW ITEM?<br> <br> All things considered, I tried out the new headphones. The quality was laughable.<br> <br> Homemark, please come and pick up the tripe which you pedalled and refund me back in FULL.<br> Morne, you must be a comedian (I haven't even any clue as to your capacity at Homemark) as you asked me to contact you directly without providing me with your contact details.<br> Great service guys, bravo!

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Replies (1)
Homemark
Homemark's reply10 Mar 2015, 09:54
Official
Hello shrian,

As per our telephonic conversation this morning I assure you that I will be addressing this matter with the relevant departmental managers. I will also be refunding your purchase amount as agreed and would once again like to apologize for the service you received as this is not the standard we aim for.

Regards
Morne