Fix it Pro - Defective goods

I sent the following e-mail on 3 occasions with no response:<br> <br> To whom it may concern, [Email Removed]<br> <br> I would just like to express my utter disappointment and anger in the above product which I purchased today (09-02-2016) from your flagship store in Checkers Hyper - Sandton City.<br> <br> To my dismay, when I attempted to use the product it, the tube was bone dry, it seems all the liquid had dried up.<br> <br> I hereby request either a full refund or voucher to replace the same value of the money spent.<br> <br> Attached is the return policy as well as the till slip as proof of purchase.<br> <br> I anticipate your reply in due cause<br>