Feedback about my vibro belt

On the 04th of November 2015 i took my vibro shapebelt for repair at home mark kolonade. I found a lady and a gentleman and they promised to send it through for repairs and will get back to me in a week time.They wrote me a receipt which i still have but that was the last time i heard from them. Early January I went there to find out what happened & the very same people said they sent the belt for repair and when i asked them to phone repair department they said it was 4pm it is closed. The gentleman assured me that he will phone them first thing tommorow morning and will get back to me. He never got back to me until i phoned him at midday asking if he managed to get hold of repairs. He came with another excuse and promise to call me before business closure up untill today. I decided to phone head office directly & was transfered to a lady by the name of Martha who gave me a tracking number and said she was going to phone Kolonade to find out from them & she will phone me. Up until today i am still waiting for homemark to give me a call but nothing. Can someone tell me what is going on please.