1 reviews | Active since Sept 2014
FAT FREEZE MACHINE DAMAGED SKIN
I've bought 2 fat freeze machines total of R3000 at Cape Gate Homemark . My skin is damaged and burned with 2 big marks that I will have forever . I've took the machine in and phone so many times , and with no returns. All the excuses with no feedback. The manager phone me back after 2 weeks and she will get back to me , and no feedback up to now - this is 4 weeks now. I've said to them I want to show my marks to them when it happened , but no return from them . I'm to scared to use the other machine because what happened now. Who is going to pay for my damaged skin ? I want my money back , and what about my skin ??? this matter I WANT TO BE RESOLVED !!! I've told the managers that I will report them but still no answer. Even if I left messages at the branch they don't return my calls.
I have spoken to our regional manager regarding your claim and please be advised that we will require some sort of medical report confirming that the unit did indeed cause the burns as claimed, only then can we further investigate this matter. We have many satisfied customer using the same product without any complains of this nature.
He advised that he has been in contact with you and he has also informed me that that he will be refunding you in full for both units and should be done within the next day or two.
Best regards
Morne
I have spoken to our regional manager regarding your claim and please be advised that we will require some sort of medical report confirming that the unit did indeed cause the burns as claimed, only then can we further investigate this matter. We have many satisfied customer using the same product without any complains of this nature.
He advised that he has been in contact with you and he has also informed me that that he will be refunding you in full for both units and should be done within the next day or two.
Best regards
Morne