TS
TIFFANAE S

1 reviews | Active since Apr 2012

07 Aug 2015, 10:36

drained energy trying to get good service- SAD

I purchased a sweat vest from Homemark online.<br> <br> FIRST- the incorrect size was deliverd and took me over two weeks to get a new one<br> SECOND- the more i emailed for my item the more and more lies was told tome<br> THIRD- i had to end up contacting the branch manager who responded asap, but then i was contacted to say the item was out of stock, it took them over two weeks to realise this after the lies<br> FOURTH- they gave me a different item because the vest was out of stock. i need this changed again because the makes were different therfore the size was no longer the same.<br> FIFTH- i waswilling to pay delivery charges but decided to personally go to Homemark for them to assist<br> SIXTH- when i got to Homemark apparently only one lady can assist and she was on LUNCH......NOBI is her name<br> SEVENTH- i get an email asking when am i comming back to pick up the correct item. WHAT A NERVE. WHEN I LEFT THE PARCEL AT THE WAREHOUSE THE STAFF SAID THEY WILL DELIVER MY ITEM ON THE SAME DAY.... MORE LIES CAUSE IM STILL WAITING<br> EIGHT- NOW I EMAIL ASKING WHEN DELIVERY WILL BE MADE AND THEY IGNORING ME<br> BUYING ITEMS FROM HOMEMARK IS JUST A WASTE OF TIME. YOU SPEN MORE ENERGY<br> OVER 1MNTH- STILL WAITING

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Replies (1)
Homemark
Homemark's reply11 Aug 2015, 16:57
Official
Hello Tiffanae,

My apologies for the delay in this regard and the service you received. I have spoken to Noby and she informed me that she tried contacting you without any success. She advised that she will put priority on your request and that you will receive your delivery tomorrow.

regards
Morne