Disgusting Service

I have ordered 2 items which are Christmas presents from Homemark 13 December 2020 after being told delivery would take 3 days. On the 14th I received a tracking number advising my parcel is on the way. I have been unbale to reach anyone via telephone and no one responds to my e-mails. Finally called FastWay couriers only to be told that they do not even have my parcel!! This is absolutely shocking as I am now 2 Christmas gifts short. One would think that you would be serious about your job and business especially after so many people has lost their jobs due to COVID19