JL
Julie L

1 reviews | Active since Jul 2014

22 Jul 2016, 11:57

Disgusting Service

<p>Homemark advertised the IGIA Pro-Line Ceremic Hair Straightener Brush for R499.95 with free delivery if purchased online. I have been trying to register on their website since yesterday (21/07/16). Finally today my details were accepted & I received a notification at 9.00am that i will be receiving an e-mail to finalise my registration. Up to now (2.00pm) nothing has been received. I called the call centre about 8 times & nobody is able to assist me. A call centre agent offered me the same product but I would need to now pay R100 delivery - what a *******. Now Homemark said the only person that would be able to help is Zubeza - no surprises. She does not answer her phone. This sort of service is dishusting.</p>

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Replies (1)
Homemark
Homemark's reply25 Jul 2016, 11:31
Official

Good Day jul777,

We are experiencing a problem with our website at the moment and our technicians are busy working on it. This will be resolved by Wednesday.

I apologize for the delay regarding this matter.

Regards

Customer Services Manager