Disgusting service

I am absolutely shocked and disappointed at the disgusting service I received. On the 5th January 2016 I placed an online order and received a mail from Noby the same day to say that I can expect my parcel within 2-3 working days. After having sent mails, leaving numerous unreturned messages and phone queries where I managed to speak to someone to find out what is happening to my delivery, I was told it would be delivered on Wednesday 20 January. Calling again on the 21st January to find out, yet again, what is going on, I was told that the one item I ordered is not in stock upon which I cancelled the whole order. To this day, I'm still waiting for my refund and I notice the item is still in stock on your website. I will NEVER again buy anything from you again, whether online or at one of your stores, and I will be saying the same to anyone that asks.<br> When I tried to post this message as feedback on your website, I received a 403 error...