Disgruntled

I've been purchasing items online from Homemark before and will surely be the last last time that I'll purchase from them-As I've purchased a Little Bambino Trendsetter for my baby son as a Christmas gift to find that not all the parts are not in the box. I've sent numerous emails with no satisfaction. I can't use the item and it's very disappointing and so frustrating. The last reponse from one of their customer service agent telling me they waiting on a quotation from the relevant department. I can only learn from my own experience not to make any online purchases inorder to avoid disappointments.