Defective Mop

<p>I bought a mop on the 27 of July 2016. I moved to Durban and hence the mop was in storage , I took it out to use for the very first time on Saturday and was saddened to see how the mop strings where just falling apart. I know the return policy is 7 days but I never used the item in that time so how was I to know it was defective??? Surely one can use thier descxreation to see the mop is still brand new - in the original packaing and onky used Once!</p> <p>Now I am told I cannot get exchange it for anything else at Game unless I buy it from Homemark!</p> <p>I DO NOT WANT YOUR PRODUCT HOMEMAR****</p> <p>Apart from the defective item, I had the most appalling service from the lady at Homemark Game In Gateway....She was so unhelpful and did not even acknowledge my questions! at least Game staff was much more helpful....But I will not being anythig from from Game which has a 3rd party!</p>