1 reviews | Active since Mar 2015
Customer (NO) care
I bought a steam mop from Homemark ..the product works fine...so far !. it was only supp**** with one microfiber cloth so I went to Homemark store Century City to get the replacement pads ..no stock...drove to N1 City, again no stock.. I was told to return in 2 weeks..this I did and both stores still no stock. I noticed there is an online store and they are in stock so on the 27th May paid for the items to be delivered by courier in 2-3 days... I am still waiting... many phone calls ( ******* about warehouse moving as excuse) 5 emails and 'customer care' promising me delivery by yesterday 9th June.. I waited in all day ...nothing !. I am absolutely disgusted with this company and will never buy from them again...I was warned ! - These have turned into very expensive cloths...not only in time but petrol and inconvenience
I would like to apologize for the service you received as well as the delay in receiving your order. I have been in contact with our spares division as well as the warehouse manager and I was informed that they did receive the replacement pads and that it has been dispatched and is with the Courier Guy.
Your tracking number is TCG*** and their contact number is ***.
Thank you for your understanding and patience in this regard.
Morne
I would like to apologize for the service you received as well as the delay in receiving your order. I have been in contact with our spares division as well as the warehouse manager and I was informed that they did receive the replacement pads and that it has been dispatched and is with the Courier Guy.
Your tracking number is TCG*** and their contact number is ***.
Thank you for your understanding and patience in this regard.
Morne