complaint

I bought a Melix ***L Airfryer from Homemark in April. When going into the Clearwater branch twice this week the lady that works there is not helpfully at all. the music is so loud when trying to speak to her and she is always on her cell phone that i have asked her on both occasions to turn down the music for her to help me. I have left messages on the number given on the website and they never call back. When I told her i was looking for a skewer grill to fit in the airfryer she didnt know what i was asking for and said phone the head office. this is not what customer care is about she was not interested in trying to assist me and to carry on with her cell phone. I then walked into Vermark shop and what a difference. The lady welcomed me and ask if she could assist me but they dont sell Melix ***L airfyers. I would like to purchase the skewer grill for my airfryer online. so i hope that someone will now get back to me as to when and if they will get it in stock.