Be careful before buying here!

Good Day

I bought Polaroid headsets at the beginning of October last year from your Westgate store. On the 10th of November one side seemed unsealed so I immediately brought it in for repair. I was helped by Jonathan who told me that I would be contacted soon regarding the state of my headsets. I returned to the branch two weeks later after no contact was made, only to find them still in their store. I returned several times after that encounter (over ten times) finding new employees each telling me that I will be contacted. I wasn't. I called customer care and I was directed to a lady by the name Mapaseka towards the end of December who said she would call me back. She didn't. I called again and spoke to Mathapelo who told me again she would call me to update me on my headsets. Once again she did not.

I am deeply disturbed by this lack of professionalism shown by homemark employees, I was told to allow 4-6 weeks for repairs. I was also told that homemark upholds its own values which so far has been a lie. My experience with homemark has been less than palatable so far and I hope anyone reading this makes an informed choice before buying from these stores.