Bad service - no communication at all!

ORDER NO: 38506 - I ordered an item on the 24th of November & immediately did an EFT payment. Since then I have not heard back whether payment has been received or not. Emails to various departments go unanswered. I even left feedback on their website, no response, Facebook messages are completely ignored. The item was in stock & supposed to ship out once payment was received. Over a week later, no response from anyone from Homemark & no delivery of my parcel. This is the first time I have ordered online from HM & if this is the type of service they deliver (as from what I have seen from many other posts here) this will be my last. Utterly disgusted. You should learn how to run your online department from other online stores in SA because they are doing everything right that you are doing wrong. Usually when payment is received you sent out a confirmation, now I am left up in the air without any reassurance that I will receive my order. Please look into this matter urgently. Thank you.