BAD SERVICE AT HOMEMARK N1 CITY

Good day Been to your N1 City to claim my gift card recieved with my contract by vodacom early July and was informed that I can't use the card there by Chrisi the Manager,she can only swipe to check the balance and I must go to Canal Walk or Tygervalley Centre. Spoke to Tyreece from the Card Activation Centre and she told me to go back to N1 and email her once I'm in the store as she will speak to the manager. The manager Chrisi said the card machine doesn't work to swipe for purchase only to check balance. Bear in mind this is nearly a month later. And I was informed once again to go to Canal Walk or Tygervalley. But this is a hugh inconvenience for me it's a waste of petrol and energy coming this way which I am not being compensating for it. Chrisi showed no remorse as I was talking to her she ignored me while I was talking to her and helped another customer which I found very disrespectful as I an coloured and she left me there talking to myself and helped a white women. AND If she knew a month ago when i came into the store that the machine wasn't working as a manager of the store wasn't she supposed to raise an incident and have it fixed. This is really disappointing service and that from a Manager of a store. I was contacted by Tyreece on Monday 16 August 2021 via email. Stating that Chrisi inform her that the machine is working but why would I want to go back to a store where I was mistreated as if I did matter??? Sad really sad.