Bad service

I ordered a set of knifes and received an email with an order number and a message saying delivery will be 2-3 days on 16 Nov 2015. To date I haven't received anything. I contacted them by email on 21 Nov 2015. No response! I phoned them also on 21 Nov and spoke to a guy who said he will phone me back - he never did. I contacted them again on 26 Nov 2015 and was told I must provide them with a physical address and not a box number. If there is a problem why can't they contact the customer? They have my cell number as well as my email. I buy a lot of stuff online from various stores but this is the first Time I have encountered a problem like this. I don't think I'll deal with these people again. Looks like once they have your money, they don't care anymore!