Bad Service

<p>I bought a Milex Nutri1200 on the 16 November 2016 costing R999.95, I've noticed that it was leaking when I was making a smoothy. I returned it. The saleslady by the name of Pauline check the gadget and told me the problem is the cup and she will refund me; because I arrived at the shop at 9am on saturday she told me she has not made any sales as yet and must come back later. My partner went to the shop in the afternoon and met with a guy that informed him the Pauline has gone home already and could not refund us; we must come back the next day.</p> <p>On Sunday we went to the shop met with Pauline; she has informed me that she thought the gadget was faulty but after she asked a manager from Game, he said there is no rubber inside the lid hence it was leaking. When I questioned her if that does not results to the gadget not being faulty as it was not working properly. She stated that there's a possibility that it became loose when I washed the lid and I was puzzled as there is a possibility that there was no rubber band at all.</p> <p>What irritated me is her attitude when she told me no refunds as the gadget is not faulty. My issues is that what if when I arrived home I noticed that only one cup is inside the box not even the rubber band, will that be my fault as she never opened the box to check whether everything is in order. She told me that she will ask Sfiso from Homemark ( ********** ) who told me he's going to call me back as he's going to speak to his boss. Im still waiting for his call.</p> <p> </p> <p>The service and attitude is not acceptable, I told Sfiso they lost a customer in me and my family as I dont want anything to do with Homemark.</p>