Bad Quality and Arrogant Management

We bought a Milex product on 29/10/2019 and it blew the moment we switched it on. As we were away, we could only return it on 10/12/2019 in its packaging still brand new. We were not happy at not getting a replacement and the rude attitude of the manager Oscar did not help matters. He also did not inform us that the factory would be closed and never attempted communicate the progress or non. Travelled 360 kilometres. My wife had to phone again as he did not return her call. Unfortunately I have to give one star. To date I still do not know when the item will be repaired. Why should we buy products from Homemark, pray please tell.