BAD product quality

Item: Homemark
Rating: 1

To whom it may concern I would like to complain about the quality of your product. I got this door gym about 2mounths ago. I weigh 78kg and somehow broke the wing while pulling myself up. Lucky for me I didn’t injured myself when it broke. On the box it clearly state that it can take up to 150kg but clearly its not the truth. So I take it that either your advertising, on the box, is lying to me or the fact that you selling quality products is a lie. I would appreciate if someone would get back to me regarding this, as I have already emailed '***', regarding this . Will be awaiting your response. Regards

Helpful (0)

Replies (2)

Homemark's replyOfficial

31 May 2016, 10:00

Good Day Alroy

Sifiso in our Customer Services department has advised me that this matter has been sorted out to your satisfaction.

Regards

Customer Services Manager

Homemark's reply31 May 2016, 10:00

Official

Good Day Alroy

Sifiso in our Customer Services department has advised me that this matter has been sorted out to your satisfaction.

Regards

Customer Services Manager

's updateReviewer Update

31 May 2016, 11:47

Good day Customer Service Manager I don't know if its you that are lying to me or if its Sifiso that has been lying to you but this matter has not been resolved. Nobody from your company has got into contact with me yet so how can it be "sorted out", like you so nicely put it. So I would appreciate it if someone can contact me with a proper answer. but I take it you the one that's lying to me cause I've noticed that you send the same response to all customers that's complaining, you just change the Customer Service Agents name. Hope to hear from you soon and not like have to wait for almost a month to get this lying response from you. Regards Alroy Collins

's update31 May 2016, 11:47

Reviewer Update