LM
Liza M
1 reviews | Active since Jul 2013
17 Mar 2015, 08:44
Bad online customer experience
I placed an order online on the 23rd February 2015. When placing the order it said it would take 10 -15 days. The status in my order history is still marked as pending and it has been almost 3 weeks since I placed the order. <br> <br> I have sent 3 communications querying when I will receive my order. In fact, I even said if I do not get a response I will go to hellopeter.<br> <br> I have still not received any communication whatsoever, and the delivery status of my order remains 'pending'.<br> <br> Homemark- what have you done with my money?
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Homemark's replyOfficial
17 Mar 2015, 11:03Hello Liza***,
Noby informed me that she has contacted you regarding your query. The order was pending payment on the website. Noby advised that you have confirmed the payment on your side (23/02/2015) but it didn't update on the site.
We will be releasing your order today.
Kind regards
Morne
Noby informed me that she has contacted you regarding your query. The order was pending payment on the website. Noby advised that you have confirmed the payment on your side (23/02/2015) but it didn't update on the site.
We will be releasing your order today.
Kind regards
Morne
Homemark's reply17 Mar 2015, 11:03
Official
Hello Liza***,
Noby informed me that she has contacted you regarding your query. The order was pending payment on the website. Noby advised that you have confirmed the payment on your side (23/02/2015) but it didn't update on the site.
We will be releasing your order today.
Kind regards
Morne
Noby informed me that she has contacted you regarding your query. The order was pending payment on the website. Noby advised that you have confirmed the payment on your side (23/02/2015) but it didn't update on the site.
We will be releasing your order today.
Kind regards
Morne