BAD CUSTOMER SERVICE AND ORDER EXPERIENCE

I bought the Milex Airfryer, placed the order on Thursday 17 October . It clearly stated online - IN STOCK and for delivery 21 October 2019. Tried to track the parcel the morning of 21 October, no information generated on the the courier companies website. I called the courier company and they advised that no parcel was scanned on the tracking number provided. I called Homemark to follow up and was told that it looked like the item never left the warehouse and the person will contact me back to *** call was not returned by the first consultant , called again spoke to someone else and was told there was a backlog hence the delay, oh and then I was told there was no stock and the stock only arrived at the warehouse the Friday. The item will be dispatched on priority but could not confirm when delivery will be. I asked to call me back to and confirm ETA. Again no call back, I had to call to once again find out what is happening. One of the shops could not fulfill my order as it is not allowed. I will have to wait till my product gets delivered.. FINGERS CROSSED IT WILL BE THE CONFIRMED ETA OF 23 OCT 19. Definitely my last order I'm placing with Homemark Online