Bad backup service

Hi Folks<br> We bought 5 Polaroid tablets from above store in Feb 2015. One unit was returned to them for repairs on 14/01/2016. Then and only then were we told it would take up to six weeks for the unit to return from JHB. That upset us already. Now 7 weeks going onto 8 weeks later still no unit. We inquired numerous times with the store and were given standard answers - the unit is not back from JHB. We inquired with customer care of Homemark and were told the unit is still in JHB - that was on 04/03/2016. They also said that there is ONLY 1 delivery to Cape Town per month. We requested to speak to the owner but were refused his number. I ask why hide behind your personnel - why not deal with problems as they come up? Had we been aware of this level of service, we would NOT have bought anything form this company.