lD
levash D

1 reviews | Active since Mar 2015

21 Mar 2015, 19:15

bad attitude and *********** staff

I was told that a hair curler was R99.00 so I decided to purchase it, tabong rang it up then left Zulekha to sort the rest out. When I saw it was R299.95 I said I no longer want it as Tabong said it was R99. Zulekha told me not to worry as the money will reflect back in my account later that day. It did not, I called the store onthe 16 march but Tabong said I need to come to the store with my bank stat, I said I cannot as I work out in Midrand. 21 March I went to the store and Tabong was of no help including the finance lady of Homemark. I have still not been refunded my R299 and to be honest Homemark and many big stores should start getting competent people. I'm not ******s but its about time stores get people that can speak proper English and do understand some accounts when you work with money. Its sickening when people speak in Sotho and think you don't understand what they gossiping of you. I'm truly tired of this nonsense and I do want my money soon as Homemark is not going to pay my interest and fuel money for running up and down to the store

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Replies (1)
Homemark
Homemark's reply23 Mar 2015, 12:47
Official
Hello levash,

Thank you for bringing this matter to my attention. I have been in contact with the Alberton branch and they advised that they cancelled the transaction on their side. We are more than willing to assist and refund your transaction but I will require a bank statement from the 14 March 2015 to date to investigate this matter.

I have instructed one of my service agents to contact you regarding your query. Please be so kind as to mail your bank statement to ***.

Your patience in this regard
Best regards
Morne