APPALLING SERVICE FROM HOMEMARK ONLINE

I recently purchased a Milex Air Cooler online. The first few hours it worked well and then started pouring out water.

I have since tried numerous times to call them - get put through to supposedly the correct department, but no one answers the phone.

I have also sent emails to ********** and ********** - no reply.

I want to return the product and get a refund but don't to just courier it and its not received by the correct department/person.

I will certainly never purchase anything online again from Homemark. Why do they have customer care departments who don't even answer phones?