Appalling service

Homemark call center is a mass, i called looking for my order that i placed 3weeks ago online and i was promised that it will be delivered in 3-5 days and still now i'm waiting, no updates no follow ups. When i called i was transferred to 5 different people, in those people none of them even asked for my order number #41 342 instead the last person just dropped the phone. So i sent them a second email, just trying my luck as they never rep**** to the first on i sent a week ago, i am still waiting.