Apauling service that will make you cringe

I purchased a Remedy health humidifier on the 5th December 2017 , a few days later the unit started leaking due to some defect. I sent my husband back to the kenilworth store to have the unit replaced with another one or refunded . The sales assistant Nikkita pieters accused my husband of putting water in the the little oil bottles that was included in the humidifier pack and on those basis she refused to refund or replace the unit without properly inspecting it . I was deeply offended by this accusation and then proceeded to call the kenilworth store. I insisted on her name and managers details to escalate the matter but she abruptly refused. The unit was still under guarantee and I was in my full right to return it since I’m fully aware of my rights under the consumer protection act. I then advised her that I would personally come down to the store to resolve the matter and insisted on a refund or replacement. What happened next blew my mind , Nikita pieters threatend to call security if and when I showed up to the store to resolve this ....I was shocked and thought that I was on some practical joke show. The following day I took the unit over to canal walk store and they replaced the unit effortlessly without any hassles. The level of service and attitude I received from the kenilworth home mark was pathetic and left a bitter taste in my mouth.