Another incorrect item sent

My previous complaint refers:<br> <br> http://hellopeter.com/homemark/complaints/pathetic-service-from-homemark-***<br> <br> In addition to sending me an item which did not match the description above, they botched up another item on the very same order which I later discovered.<br> <br> I ordered the Steamor Pro and I was sent the Steamor.<br> <br> Do you have pre-schoolers filling these orders, as I do not believe that they have the capability to read two words.<br> <br> Your customer care is non existent (the phone does not get answered and you not have an IVR. You need to update your 80's technology as I am yet to find another call centre with no IVR) and your poorly designed website does not allow me to initiate a return using it.