A terrible igia pro line hair straightener

I was given a pro line igia hair straightener for Christmas. Hence no receipt. The bristles do not get hot, but the brush does on the outside and the display only works sometimes. I contacted them. They asked for proof of purchase, which I do not have, but I have all the original packaging. I managed to get a copy of a bank statement to prove when bought. It was bought on 24 Nov. I have just been informed that because it was not bought in dec, they will NOT do a refund.....what a joke homemark is....If the person who bought it knew it was a homemark product, they would have run in the other direction. There is a problem with this product and they are totally unhelpful. They should learn a few things about customer service, because theirs does not exist at all......totally frustrated