Zero response - diabolical service. DON'T USE HOMECLOUD LTE

No response from Customer Service for over a week now. I tried calling by phone - no answer, I tried whatsapp - no response, I tried emailing all the addresses I could find on the website - no response. The online chat says someone will reply and no one does. Absolutely terrible - suspect they have gone bankrupt or something. I have emailed to cancel and will cancel my bank payment. Homecloud if you are still functioning, you are welcome to come and collect the router, I definitely wont be paying you for it.