1 reviews | Active since Sept 2014
Worst ISP Choice. Please read before opting to subscribe to their service.
What a horrible company to say the least. Marketing boasts speeds of up to 90Mbps with a minimum download speed of 10mbps if you are situated in a low coverage area. I was told that I am situated in a high-speed area with excellent coverage, but get no more than 1.5Mbps download speed.
14 emails have been sent to the company (to each and every available email address of the company) and in two months time, i have not received a single phone call or an email. Yet, my account is debited every month (at least one person at the company is doing their job.)
In addition to my emails I have also tried getting in contact with the company telephonically, but a lady by the name of Pamela simply states that only her supervisor can assist with the query (god only knows what her job description is) , but that her supervisor is "in a meeting" and said supervisor will phone me back. Since this phone call one week prior to this review, I have phoned the company again 16 TIMES!!! and now they are simply ignoring my calls and the supervisor refuses to return my calls.
I can only wish in hindsight that I visited this website prior to joining with them as it is clear that the majority of their clients are not extremely displeased with their service, but it is impossible to cancel the service as you need to get hold of someone at the company first to be able to cancel the service.
Good day Sir.
We sincerely apologize for the frustration you have experience with Home Cloud. Our Technical support team have been in contact with you and are working to resolve the connection issues.
Sincerely your, Team Home Cloud.
Good day Sir.
We sincerely apologize for the frustration you have experience with Home Cloud. Our Technical support team have been in contact with you and are working to resolve the connection issues.
Sincerely your, Team Home Cloud.
