QB
Quentin B

1 reviews | Active since Sept 2014

04 May 2018, 08:51

Worst ISP Choice. Please read before opting to subscribe to their service.

What a horrible company to say the least. Marketing boasts speeds of up to 90Mbps with a minimum download speed of 10mbps if you are situated in a low coverage area. I was told that I am situated in a high-speed area with excellent coverage, but get no more than 1.5Mbps download speed.

14 emails have been sent to the company (to each and every available email address of the company) and in two months time, i have not received a single phone call or an email. Yet, my account is debited every month (at least one person at the company is doing their job.)

In addition to my emails I have also tried getting in contact with the company telephonically, but a lady by the name of Pamela simply states that only her supervisor can assist with the query (god only knows what her job description is) , but that her supervisor is "in a meeting" and said supervisor will phone me back. Since this phone call one week prior to this review, I have phoned the company again 16 TIMES!!! and now they are simply ignoring my calls and the supervisor refuses to return my calls.

I can only wish in hindsight that I visited this website prior to joining with them as it is clear that the majority of their clients are not extremely displeased with their service, but it is impossible to cancel the service as you need to get hold of someone at the company first to be able to cancel the service.

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Replies (2)
Home Cloud
Home Cloud's reply08 May 2018, 16:14
Official

Good day Sir.

We sincerely apologize for the frustration you have experience with Home Cloud. Our Technical support team have been in contact with you and are working to resolve the connection issues.

Sincerely your, Team Home Cloud.

QB
Quentin B's update21 May 2018, 11:58
Reviewer Update
After speaking to one of your technicians, Jaryd (who informed me that he is unable to assist me with my problems, surprise-surprise) i was promised that he will speak to his supervisor and he will send me an email immediately. It has been two weeks and I still have not received a single email. It feels to me like your company is now just deliberately trying to be completely useless when it comes to my customer service and I honestly don't know what to do anymore.