1 reviews | Active since Jul 2014
I Have been paying my account up to date every month but still Home cloud is running additional debt order when ever they want to. my account is 200% up to date but still they go ahead and disconnect you for errors run on their side and you need to pay for that errors. They don't answer their phones or emails but still send you invoices for there errors billed. they don't care if all your correspondence is in writing all that is being said is we run the debt orders when ever we want to and if their is insufficient funds you will be billed for every debt order returned. even if you asked to pay by EFT they just don't care. i am sitting with emails from Sithandwa Mthembu at home cloud and Kerissa Pillay (Processing Administrator). All emails confirm that the debt orders is stopped and my account will be sorted and it is almost 7 months later and it still showing their errors.
even on 20/06/2019 when i finally got hold of them and while speaking to a consultant they just hang up and never phoned me back. phoned again and suddenly it just kept on ringing.
my advice is don't even try to take a contract with them because on my month to month contract i am still liable for the remaining months.
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