SP
Samuel P

1 reviews | Active since May 2014

04 Dec 2018, 10:46

Worst Billing Service

I had a contract with them(month-to-month at that) for a data deal(40GB+40GB) that I soon cancelled because of a personal choice really.

I was patient enough when they took 2 weeks to respond to my initial request to have the contract cancelled, which not forced me to go into an additional month paying them for the service(while paying for another that I took up) but now I see that I'm still getting billed even though my contract with them ended in September(the last bill that I paid so that my account could be closed)

Mind you they don't have post-paid options whereby I could've ranked up data usage post what was allocated to me, and I did mail them to ask them about the account but I've yet to receive a response on the 1 email account that works while the other bounced back

0
Replies (2)
Home Cloud
Home Cloud's reply06 Dec 2018, 09:22
Official
 Hi Samuel, thank you for your feedback.

We sincerely apologise for the issue you experienced and the frustration in trying to get in touch with us. 

Please see below for future reference please direct your query to the appropriate email address, along with your contact details, and the relevant department will contact you as soon as possible:

Top-Ups / Upgrades:
***

Technical Support:
***

Billing:
***

Referrals:
***

Arrears:
***

Data Balance Checks / Sim Swaps:
***

Contact Numbers:

Business Hours:
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Monday to Friday: 8am - 5pm:

After Hours:
***
Monday to Friday: 5pm - 2am.
Saturday: 12pm - 4pm.
WhatsApp communications available after hours. 
 

Best regards,

SP
Samuel P's update07 Dec 2018, 08:49
Reviewer Update
Thank you for the automated response. I just have 1 question though, what's the point of you guy sharing your contact details when emails to guys bounce back? I have been sending mails for the past 2 weeks and I am not willing to resolve anything over the phone as I want all the details on record