WORSE SERVICE SINCE DAY 1

I ordered a contract with homecloud on the 8th of September but got a response on the 11th where i then did the application with Curtley Ngubane and he advised me that if i send my documents and complete the online form on the day i would have my order delivered within 72 working hours, both my Mitchells Plain and Khayelitsha homes were approved for signal. I then did this as i needed the package asap due to a private business that i run at my homes but then the nightmare started, i did not recieve anything on Wednesday and i kept calling to find out why i have no email stating i have joined and that my sim contract would be delivered on Wednesday, firstly to get through to some one was such an issue the lines would ring until they drop, they would ignore my call back requests online and the whatsapp number advisor then said they will tell curtleys team leader to call me back but this also did not happen eventually i got through to some one who told me that there was an issue with the proof of address I sent but nobody told me any of this and I had to keep calling to get assisted. so then the sim was eventually sent after I spent a week of using my money to now load telkom data on my iPhone and use it as a hotspot so that i could get my work done. when they delivered the sim worked when i was in cape town at my employed job but when i was at home it would give me problems, then 2 days before my house got broken into i called and stated that im struggling with coverage and not sure why because my telkom sim needs to roam on mtn when im home and this i was told by telkom but they stated they do not know about home cloud and i must call them because i should be able to roam on mtn using the wifi sim if its a telkom sim. i then called and was put thu to the technical team then they told me to put my phone that i used the sim in by a window and i got bars but i coudl not stand by the window the entire time to test if i can connect on my iphones and laptop. 2 days later they broke into my house, i tried to call and get asim swap from the 1st of October with no luck till the 20th of October and when i got through i demanded to speak to a manager because i was furious, i then spoke to Sherridan Ramsaroop who then sent out another sim card for me and apologised but failed to respondas to what i can do to cancel because i have had a really bad experience and i end up using more money to buy data, i even told him that after 4 days of not being able to get thru i reversed my debit order hoping someone would notice an dcall back as i wanted to get their attention but it did not work and allthe TL said was "i understand i would have done the same thing" but no response on how i can cancel. so then my partner told me to rather try and get a router, i have been calling, texting and chatting online since the 24th of October to find out what router i need to get to help me with this signal issue and how much your routers are that i can just get that but again no luck so i went to telkom instead, after asking telkom if this would help and they said yes so i waited for their stock and went to the store today due to being busy durning the week and i asked them about the ruoter and the issue with connectivity using my home cloud sim, the technician there said he does not know about home cloud and if this is a telkom sim then i should be able to connect and setit to mtn roaming, he then asked me if it is an all network sim and we checked online and i told him that i am not sure because i was told that i should be able to connect and the website doesnt tell me if it is an all network telkom simso i decided not to buy the router and the guy told me to try and get hold of you of whichi advised that it is such a challenge to get holdof you which is why i went to store. then i left the store called again 4 times with no availability then i sent another whatsapp message and Nikita called me, i spent 13-14 minutes explaining my issue to her and telling her that i am no longer happy with this company because i was told i should have service but it doenst work the same as my telkom sim and therefore i need her to tell me if this is a all network sim which she said she is not sure then later said it should be, then i toild her that i shoul dbe allowed to cancel this contract because i am always running after home cloud and i have a business to run so i would rather just go to telkom and take out a contract with them including a router because then i know i will be covered like my iPhones are, she then stated she will email me the terms and conditions then out of the blue another guy takes the call and askes how he can help me. i told him that i was being helped and wasnttold that i wil be put through to someone else, he then told me that he is helping because he is more advanced than his colleague so i was very upset and told him that i am at work and i am also a call center teamleader for a UK based clientele in cape town so i do not have time to explain again for 14 mins, the advisor should have told him the story then told me that she will get someone else to help, so he then asked her what the issue is and she said i want to go through to the technical department then they just cold transferred me at 16:59pm then the call dropped at 17:00!!!!!!! can you ****en believe this? i wa son the call from 16:38 and got nowhere, i did not even recieve the terms and conditions so that i can see what i must do to cancel! as a customer i have run after this company from day one AND YOU ARE PUTTING TELKOMS NAME TO SHAME because they do not treate their customers this way!! i should be given a chance to cancel with no termination fees because if you do a proper investigation i have put up with this company since the 11th of Septembr and keep using more money to buy data when i cant get through to you!

i want this resolved and then i want NOTHING TO EVER DO WITH THIS COMPANY EVER AGAIN!! Its digusting that it is in durban when i am from Mhlanga and to find that we havepeople who cant even do basic customer services makes me want to pay this place a visit when i am home. this is disgusting and i want this resolved!!! NOW